Welcome to the GrooveTickets Service Center
We are here to help. Whether you're looking for an answer to a general question or maybe you have an inquiry specific to your order, any information you need, it can all be found right here.
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Before you submit a service ticket be sure to check our knowledgebase below. Still can't find the answer you're looking for? That's ok, submit a service ticket and we'll fix you up right away.
Knowledgebase
Browse through categorized listing of all common/frequently asked questions by clicking the link above. Or you can search for specific answers by using the search box provided below.
Frequently Asked Questions
Before you submit a ticket, make sure the answer isn't right here amongst our most frequently asked questions.
 What are your terms of purchase & refund policies?
 Is your website secured?
 Can I change my WILL CALL tickets order into a SHIP order?
 I ordered tickets by mail but they never arrived.
 I can’t go to the event, can I have a refund?
 I lost or can't bring the credit card, if I bring my ID and receipt will I be let in?

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